Analyzing and reporting product malfunctions.Identifying customer needs and helping customers use specific features.Responding to customer queries in a timely and accurate way, via phone, email or chat.
Customer Support Specialist responsibilities include: Similar job titles include Customer Support Professional, Customer Support Representative, Member Service Representative and Contact Representative.
Feel free to customize job duties and requirements based on your company’s needs. Post this Customer Support Specialist job description template on job boards and careers pages to attract qualified candidates.
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